Terms of service

Last updated: November 2025

Welcome to Render Culture. By accessing or using our website (renderculture.net) and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

1. General Information

Render Culture operates an online store offering niche fragrance products. These Terms apply to all visitors, customers, and users of the site.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Online Store Terms

By using our store, you confirm that:

  • You are at least the age of majority in your region.

  • You will not use our products for any unlawful or unauthorized purpose.

  • You will not attempt to interfere with the security or functionality of the website.

3. Product Information

We strive to provide accurate descriptions, photos, and details for all products. However, we do not guarantee that colors, packaging, or specifications will be identical on all screens or devices.

All fragrances are Eau de Parfum (EDP), unisex, and filled and packaged in Canada.

4. Pricing and Payments

Prices listed on our website are shown in the selected currency and may change without notice.
We reserve the right to modify or discontinue products at any time.

Payments are processed securely through Shopify’s approved payment gateways.
By completing a purchase, you agree to provide accurate billing and payment information.

5. Shipping & Delivery

Orders are shipped to the address provided by the customer.
Shipping times and availability may vary depending on destination and carrier.

Render Culture is not responsible for:

  • Delays caused by carriers

  • Customs processes

  • Lost packages due to incorrect addresses entered by the customer

For detailed information, please review our Shipping Policy.

6. Returns, Refunds & Exchanges

Due to the nature of our fragrance products, we do not accept returns or exchanges unless the item delivered is damaged or incorrect.

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery at hello@renderculture.net

  • Include your order number and clear photos of the issue

Return shipping is covered only if the product was incorrect or defective.

For full details, please see our Return & Refund Policy.

7. Accuracy of Billing and Account Information

We may refuse any order placed with us if we suspect fraud, inaccurate details, or unauthorized transactions.
Customers must ensure that all account and address information is accurate and up to date.

8. Third-Party Services

Certain tools and services may be provided by third parties (such as payment processors or analytics tools).
We are not responsible for the content, policies, or actions of third-party services.

9. Intellectual Property

All branding, product descriptions, images, videos, and content on the Render Culture website are the property of Render Culture and may not be copied, distributed, or reused without written permission.

10. Limitation of Liability

Render Culture is not liable for:

  • Allergic reactions

  • Personal preferences regarding scent

  • Misuse of the product

  • Any indirect or consequential damages arising from the use of our website or products

Your use of the products is at your own discretion and risk.

11. Contact Information

For questions regarding these Terms, please contact us at:

📧 hello@renderculture.net
🌐 renderculture.net
📍 Ontario, Canada